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Terms and conditions

Preamble

The " La Petite Fabrique d'Estelle " store invites you to carefully read the Terms and Conditions below before placing any orders on the site www.lapetitefabrique-estelle.fr.

Any order taking on the site www.lapetitefabrique-estelle.fr implies acceptance by the buyer of all of the following conditions.

Consequently, the buyer acknowledges being fully informed of the fact that his agreement with the General Conditions of Sale does not require the handwritten signature of a document.

Offer owner

Estelle BOTTANI

© La Petite Fabrique d'Estelle

lapetitefabriqueestelle@gmail.com

Headquarters: Lyon, FRANCE

Micro-enterprise not subject to VAT

 

Creations price

Product prices are indicated inclusive of all taxes (TTC), excluding participation in logistics preparation and delivery costs. These are invoiced in addition at the time of payment of the order.

Payments on the site www.lapetitefabrique-estelle.fr   are made by credit card only.

Full payment must be made when ordering.

Delivery costs and free delivery

Shipping costs are calculated based on the weight of the items.

Consequently, for France, a product indicated as being eligible for " free delivery " is per unit . Ordering this item may result in delivery costs in two cases: if it is ordered in several copies or if it is ordered with other creations present on the store www.lapetitefabrique-estelle.fr which are not eligible free delivery or which result in a heavier weight of the package. Ultimately, the weight of the final package (all products put in the basket) defines the delivery costs.

For a shipment in another country than France, the free shipping is not available. The shipping costs abroad are also calculated according to the weight.

All orders and packages are shipped either by package (Colissimo) or by letter with or without a tracking number depending on the product and the amount of shipping costs announced during the purchase .

Average delivery time (depending on the process of sending La Poste):

- 2 to 5 working days in Metropolitan France

- 4 to 10 working days abroad

Manufacturing and order preparation time

The order preparation times depend essentially on the presence or absence of creations in our stocks.

- 1 to 2 working days for products in stock.
- 2 to 5 working days for personalized products and / or products not in stock.

 

Withdrawal, return and refund
In accordance with the legal provisions in force, you have a maximum period of 7 days from the date of receipt of the order to exercise your right of withdrawal from the store "La Petite Fabrique d'Estelle".

The returned item must be in new condition and in the original packaging. It must not have been used (checks will be made), nor have suffered any deterioration, however minimal it may be, and be in a state of perfect cleanliness. To be accepted, any return must first be reported to the store "La Petite Fabrique d'Estelle". Any item not respecting these conditions will not be exchanged or refunded.

The return costs are the responsibility of the buyer. In the event of loss or damage to the returned package, the store "La Petite Fabrique d'Estelle" will neither exchange nor refund the order and the buyer must file a claim directly with his carrier.

Personalized or "made- to-measure " orders are neither exchangeable nor refundable.


After receipt of the returned package and validation of the refund by the store "La Petite Fabrique d'Estelle", you will either be refunded (within a maximum period of 14 days from receipt of the returned product) or a new product (if the exchange is eligible) will be sent to you, shipping costs at your expense.


For an exchange, the replacement product will be shipped within a maximum of 10 days of receipt of the original item.

The shop "La Petite Fabrique d'Estelle" declines all responsibility in the event of delay, loss or deterioration of the package after it has been entrusted to the Post Office.

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